The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.
Our registered office is at Unit 22 Bookham Industrial Estate, Church Road, Bookham, KT23 3EU
- This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.
- We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party.
- We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.
- Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).
- The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data.
The law requires us to determine under which of six defined bases we process different categories of your personal information. If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data. If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.
Where we collect personal information from
We may collect personal information about you from these sources:
- Information you give us when you enquire about our services
- When you speak to us on the telephone or in our office:
- You use our website
- In e-mails, letters and other documents
- We attend your home and carry out a sales survey
- Provide customer feedback via Google and Trustpilot. At a point up to 2 months after we have first provided you with a service we may send you a request to review the service in Google Review and Trust Pilot. Your name and email address with be used in this process. Details of their respective privacy policies follow: https://uk.legal.trustpilot.com/end-user-privacy-terms
- You enter a competition or promotion via our website
- We ask you for contact details for future marketing or promotions
- When products and services are provided in association with other companies of MRG
Information from third parties
We may use information passed onto us from third parties. We sometimes receive data that is indirectly made up from your personal information from third parties whose services we use. No such information is personally identifiable to you.
- Comparisons websites
- Social networks
- Agents working/acting on our behalf
- Government or law enforcement agencies
Information we collect
We hold following Information within our system that is likely to include:
- Postal address
- Contact numbers – land line and mobile numbers
- E-mail address
- Direct debit details along with signed copy of your DD form
- Debit card/credit card details
- Access to your payment information is restricted to authorised staff only
- Information required to enable us to provide you with services
- Where relevant, your company or employer’s name, your employment position, company address, company’s e-mail address and telephone numbers;
- Details of any enquiry, claim, or complaint you make in relation to the services
- Information on any inventory, job sheet, collection/delivery documentations, custom documentation or similar documents
We store payment information in order to make repeat purchasing of goods and services easier next time you visit our website. We also store it to help us prevent fraud.
How we use your personal information
- Preparation for quotation
- To carry out contractual obligations to you
- To instruct a third party/subcontractors
- Accounting, audit and billing
- Arranging insurance and to instruct third parties
- Credit or other payment card verification
- Collecting payment
- Analysing your usage of our websites and viewing patterns
- To monitor and improve the quality of our services
- For debt collecting
- To meet our legal and statutory and compliance obligations.
- For managing claims, complaints or disputes including corresponding with third parties appointed to assist in the resolution of a complaint or claim such as but not limited to an appointed alternative dispute resolution body
Your personal information may be used by us to contact you by post, phone, e-mail or electronic messaging services and social media, with information about products and services we think will be of interest to you. We may also send you information about services and products provided by the third parties are our trusted partners which may be of interest to you.
How to opt out of marketing
E-mail your move manager quoting that you would like to opt out of or opt in to receive information.
Who we share your personal information with
We may share your personal information with:
- Agents, suppliers or sub-contractors who we use to assist in providing the services
- Organisations who introduce you to us
- Organisations who we introduce to you
- HMRC, regulators or other authorities
- Organisations you ask us to share your personal information with
- Trusted third parties
We acknowledge that any confidential information obtained from or relating to the client is the property of the client.
Both parties hereby warrant that in accordance to GDPR:
Any person employed or engaged by the parties shall only use confidential information for the purposes of services we provide. Any person employed or engaged by the company shall not disclose any confidential information to any third party without the prior written consent of the other party.
While processing Personal Data we shall:
- act only on instructions from the Client as data controller;
- comply with the Client’s instructions in relation to the processing of Personal Data
- ensure that people processing the data are subject to a duty of confidentiality
- submit to audits and inspections, provide the client with whatever information it needs to ensure that they are both meeting their obligations under Article 28 of the GDPR.
We are committed to ensuring that your information is secure with us and with third parties who act on our behalf. We use various tools to make sure that your information remains confidential and accurate. We will ensure that personal information is kept accurate and up to date as far as reasonably possible. However we rely on you to ensure that your personal information is accurate and up-to-date. It is your responsibility to inform us of any changes to your personal information. This can be done by writing or e-mailing us and requesting changes to be made.
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information to be gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved. Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Data may be processed outside the European Union
Our websites are hosted in the U.K.
We may also use outsourced services in countries outside the European Union. Some of the software our website uses may have been developed in the United States of America and in Australia. We use the following safeguards with respect to data transferred outside the European Union. The processor is within the same group as our business or organisation and abides by the same binding corporate rules regarding data protection.
We will provide a level of operational support which ensures smooth communication, timely progress reporting and problem escalation, and access to key staff.
Unless you have told us not to, we will send you marketing information relating to products and services we think will be of interest and relevant to you. If you change your mind and no longer want to receive these communications you can tell us at any time.
Master Removers Group would never pass on or sell any information about your business without your prior consent.
Please let us know if the personal information which we held about you needs to be corrected or updated.
Supply of services
The Client shall be entitled at any time to request the supply of optional services provided by group of Master Remover’s group of companies. The Charges for such optional services shall be established in accordance with the optional services charges. A condition for any such provision of services shall be at the prior agreement of a timetable for implementation of the services.
The new GDPR’s, legally takes effect from the 25th May 2018. As the company being part of Master Removers Group we hold details regarding you. We are legally obliged to inform you of what information we hold for you.
Invoicing – Invoices for storage will be raised and processed one month in advance. Upon termination of this service, any outstanding charges will remain payable by the client to the supplier.
Increases – We will review and uplift the charges for the services annually, giving not less than one months’ prior notice via your preferred method of communication.
We will not be liable for reimbursing the client for any errors or omissions and shall not accept responsibility for any errors or omissions if the client fails to notify us of any important information during services we provide.
Once the contract ends with Master Remover’s group of companies, authorised employees will check with the client and will destroy the personal information. We don’t keep your information longer than we need to, which is usually up to seven years after your relationship ends with the company ends, unless we are required to keep it longer.
We use our customer’s data to understand how our website is operating. To measure performance of services and products which will enable us to carry out various analysis. Your personal data may be converted into statistical or aggregated data which cannot be used to re-identify you. It may then be used to produce statistical research and reports.
Encryption of data sent between us
We use secure Sockets Layer (SSL) certificate to verify our identity to your browser and to encrypt any data you give us. Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.